Draft — to be reviewed by GENSETZ's legal counsel before launch. This text is a working draft and is not final legal advice.

Last updated: [Date]

1. Introduction

This Privacy Policy explains how GENSETZ ("GENSETZ", "we", "us" or "our"), operated by [Legal entity name], [Registered office address], collects, uses, shares and protects information when you use gensetz.com and related services (the "Platform"). GENSETZ is an online business-to-business marketplace where sellers list used and refurbished diesel generators and buyers browse listings and contact sellers.

We aim to handle personal data in line with applicable Indian law, including the Information Technology Act, 2000 and the rules made under it, and the Digital Personal Data Protection Act, 2023 as and when its provisions apply.

2. Information we collect

• Account information: name, email address, mobile number, username and password for buyer and seller accounts.
• Business information (sellers): company name, seller type (dealer, distributor, reseller, rental company or individual), business address, city and state, GST number, PAN, contact persons and company profile details.
• Listing content: generator details, prices, photos, nameplate photos, videos, test reports, warranty documents and other files you upload.
• Enquiry information: messages, requirements and contact details exchanged between buyers and sellers through the Platform.
• Payment information: details of plan purchases and transactions. Card and bank details are processed by our payment gateway partners; we do not store full card numbers.
• Technical information: IP address, browser and device type, pages visited, and cookie data (see our Cookie Policy).

3. How we use information

• To create and manage buyer and seller accounts
• To review, approve and publish generator listings
• To pass buyer enquiries to the relevant seller and help both parties communicate
• To process plan subscriptions, payments and invoices
• To send service messages such as listing approvals, enquiry alerts and account notices
• To prevent fraud, misuse and violations of our Terms of Service
• To improve the Platform and understand how it is used
• To send marketing communications, where you have agreed to receive them
• To comply with legal obligations

4. GST, PAN and business details

Sellers may be asked to provide GST and PAN details. These details are captured for record-keeping and may be displayed or shared as described in this policy. GENSETZ does not automatically verify GST or PAN details with government systems, and their presence on the Platform is not a guarantee of a seller's identity or standing.

5. How information is shared

• Between buyers and sellers: when a buyer sends an enquiry, the buyer's contact details and message are shared with the seller. Seller company profile and listing details are visible to Platform visitors.
• Service providers: hosting, email and SMS delivery, payment processing, analytics and customer support providers who process data on our behalf.
• Legal and safety: where required by law, court order or government request, or to protect the rights and safety of GENSETZ, our users or others.
• Business transfers: in connection with a merger, acquisition or sale of assets, subject to appropriate safeguards.

We do not sell personal data.

6. Data retention

We keep information for as long as your account is active and as needed to provide the Platform, resolve disputes, enforce our agreements and meet legal, tax and accounting requirements. [Retention periods to be confirmed by legal counsel.]

7. Security

We use reasonable technical and organisational measures to protect information. No website or transmission over the internet is completely secure, and we cannot guarantee absolute security.

8. Your choices and rights

• Access and update your account and company profile details from your dashboard
• Request correction or deletion of your personal data, subject to legal requirements
• Withdraw consent for marketing communications at any time
• Raise a grievance with our Grievance Officer

9. Grievance Officer and contact

Grievance Officer: [Name]
Email: support@gensetz.com
Address: No. 603, 604, Brigade Tower, Brigade Rd, Shanthala Nagar, Ashok Nagar, Bengaluru, Karnataka 560025